This Privacy Policy describes how Revv Co LLC (“Revv Co,” “we,” “us,” or “our”) collects, uses, and shares information about you when you visit our website at revv-co.com, make a purchase, or interact with us in any way. By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
Information you provide directly
We collect information you voluntarily give us, including:
- Account and order information: name, email address, phone number, shipping and billing address, and payment details when you make a purchase.
- Contact and support inquiries: messages, questions, and attachments you send us via the contact form or by email.
- Rental and operator inquiries: name, contact details, location preferences, and other information you submit through our rental interest or operator program forms.
- Newsletter sign-ups: your email address when you subscribe to our newsletter.
Information collected automatically
When you visit our website, we automatically collect certain technical information, including:
- IP address and approximate geographic location
- Browser type and version, device type, and operating system
- Pages visited, time spent on pages, and referring URLs
- Cookie identifiers and similar tracking data
Information from third parties
We may receive information about you from third-party services we use, such as payment processors (Shopify Payments / Stripe), shipping carriers, and analytics providers.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including payment, shipping, and customer service
- Respond to your questions and support requests
- Send order confirmations, shipping updates, and other transactional communications
- Send marketing emails and newsletters (only with your consent; you can unsubscribe any time)
- Improve and personalize your experience on our website
- Analyze usage patterns to improve site performance and content
- Comply with legal obligations and enforce our policies
- Detect and prevent fraud and abuse
3. Sharing Your Information
We do not sell your personal information. We share it only as necessary to run our business:
- Service providers: We share data with vendors who help us operate (e.g., Shopify for our storefront, Stripe for payments, shipping carriers, email platforms, and analytics tools). These providers are contractually required to protect your data and use it only for the services they provide to us.
- Legal compliance: We may disclose information if required by law, court order, or government request, or to protect the safety and rights of Revv Co, our customers, or the public.
- Business transfers: If Revv Co is acquired or merges with another company, your information may be transferred as part of that transaction. We will notify you of any material change.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep your shopping cart intact across sessions
- Remember your preferences
- Understand how visitors use our site (via analytics)
- Serve relevant advertising
You can control cookies through your browser settings. Disabling cookies may limit some functionality, such as keeping items in your cart.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including legal, accounting, and reporting requirements. Order records are typically retained for seven years. If you request deletion of your account or data, we will remove or anonymize your personal information within 30 days, except where retention is required by law.
6. Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete data.
- Deletion: Request that we delete your personal information, subject to legal retention requirements.
- Opt-out of marketing: Unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in any email, or by contacting us directly.
- California residents (CCPA): You have the right to know what personal information we collect, to opt out of the sale of your data (we do not sell data), and to non-discrimination for exercising your rights.
To exercise any of these rights, contact us at team@mail.revv-co.com or call +1 775-204-8399.
7. Data Security
We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Payment data is handled by PCI-compliant processors — we do not store full credit card numbers on our servers. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.
8. Children’s Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly. If you believe a child under 13 has provided us personal information, please contact us immediately.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes will be communicated via email or a prominent notice on our website. Your continued use of our services after a change takes effect constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please reach out:
- Email: team@mail.revv-co.com
- Phone: +1 775-204-8399